It’s important to us that you’re 100% happy, so whether you had a problem with your item or you simply don’t like it, get in touch within 30 days of order to organise a return or exchange. We offer full refunds on returned items, but you’ll need to cover the cost of shipping for a change of mind returns.
If 30 days have gone by since your purchase, we won't be able to offer you a refund or exchange.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, recheck your bank account. There is often some processing time before a refund gets through.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
To return your product, you should post it to 16/37 Brown St Perth Western Australia AU 6004
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service.